Shipping costs :
France,Germany, Netherlands, Luxembourg :
orders from € 0 upto € 79.99 : € 6.99
orders from € 80 : free, all upto 25 kg.
Belgium
orders from € 0 upto € 59.99 : € 6.99
orders from € 60 : free, all upto 25 kg.
Ireland, United Kingdom :
orders from € 0 upto € 79.99 : € 10
orders from € 80 upto € 99.99 : € 7
orders from € 100 : free, all upto 25 kg.
USA, Canada and Brazil :
orders from € 0 upto € 99.99 : €19.90
orders from € 100 upto € 199.99 : € 10.00
orders € 200 and up : free, all upto 4 kg.
Australia and New Zealand :
orders from € 0 upto € 114,99 : € 24.90
orders from € 115 upto 349,99 : € 19,90
orders € 350 and up : free, all upto 4 kg.
Sweden, Italy, Slovakia, Slovenia Denmark, Czech Republic, Poland, Austria, Hungary
orders from € 0 upto € 99,99 : € 12,90
orders from € 100 upto 199,99 : € 4,90
orders € 200 and up : free, all upto 25 kg.
Spain, Finland, Estonia, Latvia, Lithuania, Croatia, Portugal :
orders from € 0 upto € 99,99 : € 14,90
orders from € 100 upto 199,99 : € 7,90
orders € 200 and up : free, all upto 25 kg.
Switzerland, Romania, Greece and Norway :
orders from € 0 upto € 99,99 : € 19,90
orders from € 100 upto 199,99 : € 9,90
orders € 200 and up : free, all upto 25 kg.
Asia (Hongkong, India, Japan, Jordan, Quatar, Saoudi Arabia, Singapore, Thailand, United Arab Emirates) :
orders € 50 upto € 299,99 : € 49,90
orders € 300 and up : free, all upto 5 kg.
Russia
orders upto € 150,00 : € 40
orders € 150.01 - € 300 : € 25
order above € 300 : free, all upto 10 kg.
If your order is heavier or if it costs less, please contact us by e-mail on contact@horseworldeu.com.
Orders outside the EU
Please note that overseas orders may be subject to customs duty charges when entering your country. We have no control over these charges.
Shipping places, times and courriers
We ship from Antwerp, Belgium.
We ship with DPD, except outside Europe, where we ship with the Belgian Post Services. To Belgium and the Netherlands we ship with POSTNL.
At Horse-world, we do our best to dispatch all available items to you within 24 hours of receiving your order. Where possible we dispatch the same day. Some items will not be in stock and will be dispatched as soon as they arrive. In that case please allow upto 10 working days. We will send a tracking code as soon as the item is dispatched. If something is particularly urgent e.g. for a show, please contact us and we will do our absolute utmost to get it dispatched urgently.
Returns
You can return items within 14 days of receipt of your order. Please note items must be returned within this time-frame in a saleable condition, unused with garment tags attached.
Please note that these items can't be exchanged unless faulty:
- Embroidered Goods
- Made to Measure Items
- Bespoke items made in personalised colours
- Sale Items
Goods are returned at the expense of the customer.
Ask us for the return adress.
Please note: Your returns number is your order number and all returns must be accompanied by order number. We guarantee that any returns received via DPD with correct order number will be processed within a maximum of 5 working days, but we will try and have it done within 48 hours of receipt by us of the return.
We reserve the right to refuse a refund or exchange if goods are not returned back to us in a re-salable condition.
