custom items

€259.00

Secure online payment

elastic panel € 189

zip guard  € 42

spur rests    € 28

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Delivery and returns policy

Delivery and returns policy

Shipping places, times and courriers

 

We ship from Antwerp, Belgium.

We ship with DPD, Bpost or PostNL inside Europe, Outside Europe we ship with BPost.

At Horseworldeu, we do our best to dispatch all available items to you within 24 hours of receiving your order. Where possible we dispatch the same day. When an ordered item is not in stock we will send you an email so you can decide if you want to wait, want to look for an alternative or cancel the order.

 

Shipping costs 

 

France, Belgium, Germany, Netherlands, Luxembourg, Ireland :

orders from € 0 upto € 89.99 : € 9.99

orders from € 90 : free (upto 25 kg)

 

Czechia, Denmark, Hungary, Italy, Poland, Portugal, Spain, United Kingdom

orders from € 0 upto € 109.99 : €19.99

orders from € 110 upto € 199.99 : € 11.99

orders from € 200 : free, all upto 25 kg.

 

Austria, Canada, Estonia, Latvia, Lithuania, Serbia, Slobakia, USA, Romania, Bulgaria, Turkye, Greece; Switzerland, Finland, Sweden:

orders from € 0 upto € 109.99 : € 27.99

orders from € 110 upto € 199.99 : € 16.99

orders € 200 and up : free, all upto 4 kg.

 

Australia, Hong Kong SAR, India, Japan, Kuwait, Mexico, New Zealand, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Thailand, Tunisia, United Arab Emirates, Chile, Brazil, Uruguay, Georgia, China, Macao SAR, Kazakhstan, Indonesia, Lebanon, Guadeloupe, Egypt, Malaysia, Bosnia & Herzegovina, Croatia, Malta, Morocco, Norway, South Africa, Suriname

orders from € 0 upto € 99,99 : € 42.99

orders from € 100 upto 299,99 : € 27.99

orders € 300 and up : free, all upto 4 kg. 

If your order is heavier or if you are in another country, please contact us with an e-mail in contact@horseworldeu.com.

We are not liable for custom duties when goods are being shipped outside the European Community (like the United Kingdom).

 

Fast shipping

Fast shipping with DHL Express or FedEx is also possible at an extra charge. Please contact us on email contact@horseworldeu.com or whatsapp before placing the order. Please mention what item(s) you would like to order and we will come back to you.

 

Shipping with DHL is available for :

United States, Canada, Switzerland :

orders from € 0 upto € 109.99 : € 49.99

orders from € 110 upto € 199.99 : € 39.99

orders € 200 and up : € 19.99

Australia

orders from € 0 upto € 99,99 : € 89.99

orders from € 100 upto 299,99 : € 69.99

orders € 300 and up : € 39.99

How fast it is, depends on the available flights but in general it is under a week. If an item is not in stock of course it will be longer.

Returns

You can return items within 14 days of receipt of your order. Please note items must be returned within this time-frame in a saleable condition, unused with garment tags attached.

Please note that the below items cannot be returned unless faulty:

  • Embroidered Goods

  • Made to Measure Items

  • Bespoke items made in personalised colours

  • Sales items

Goods are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.

 

How to return Goods:

Contact us and we will issue you with a Code which must be stated clearly on the returned package.

We will also provide you with the returns adress.

Returned goods are posted at your own expense.


Please contact us should you need any further information: contact@horseworldeu.com

 

 

 

 

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